Privacy Policy

1. Who we are

ChimmerJim ("we," "us," or "our") provides professional chimney cleaning, inspection, repair, and fireplace services across 23 US metro areas. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit chimmerjim.com or call us for service.

2. Information we collect

Information you provide directly

• Name, phone number, email address, and service address when booking an appointment or submitting a contact form
• Payment information processed securely through our payment processor (we do not store card numbers)
• Any notes or details you share about your chimney or service needs

Information collected automatically

• Browser type, device type, IP address, and pages visited (via Google Analytics)
• Referral source and UTM parameters used to understand how you found us (used for call attribution and ad performance)
• Cookies set by Google Ads, Google Analytics, and our call-tracking provider for advertising attribution

3. How we use your information

• Schedule and dispatch chimney service appointments
• Send appointment confirmations, reminders, and service follow-ups
• Respond to inquiries and provide customer support
• Measure and improve the performance of our Google Ads campaigns (via call tracking and conversion imports)
• Analyze website usage to improve our pages and services
• Comply with legal obligations

4. Cookies and tracking

We use cookies and similar technologies for the following purposes:

• Google Analytics — measures page visits, traffic sources, and user behavior. Data is anonymized and aggregated.
• Google Ads — tracks conversions from paid search ads (clicks and calls) to measure campaign effectiveness.
• Call tracking (DNI) — dynamically replaces phone numbers on the page to attribute inbound calls to the correct traffic source. The static fallback number is always present in the page HTML.

You can opt out of Google's advertising cookies at adssettings.google.com. Most browsers also allow you to block or delete cookies through their settings.

5. How we share your information

We do not sell your personal information. We share data only with:

• Service providers — our scheduling software, payment processor, and call-tracking platform, each bound by data processing agreements
• Google — for Analytics and Ads measurement as described above
• Legal authorities — when required by law, court order, or to protect our legal rights

6. Data retention

We retain customer records for up to 5 years for warranty and service-history purposes. Analytics data is retained per Google's default retention settings. You may request deletion at any time (see Section 8).

7. California residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how we use it
• Request deletion of your personal information
• Opt out of the sale of personal information — we do not sell personal information
• Not be discriminated against for exercising these rights

To exercise any of these rights, contact us using the details in Section 8.

8. Contact us about privacy

For any privacy-related questions, data access requests, or deletion requests, contact us at:

• Email: [email protected]
• Phone: (800) 555-3900
• Mail: ChimmerJim Privacy Team, United States

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our site after changes constitutes acceptance of the updated policy.